Our Policies

Cancellation Policy

You must cancel at least 24-hours in advance of the appointment time you cannot attend to avoid any penalty. When you Late Cancel (i.e. canceling online less than 24-hours in advance of the appointment time you cannot attend) one session credit is deducted from your Series or Package, no additional fee applies; when you No Show (i.e. failing to show up for any reserved appointment and failing to cancel before 24-hours of your appointment time), a $25 No Show Fee will apply, but you will retain the session credit for use during your current Series or Package.

THE LATE CANCEL POLICY IS IN PLACE FOR TWO KEY REASONS:

1) It serves as a sincere motivator to attend the appointments you reserve and get your outstanding results.
2) It also serves as a Good Neighbor policy — because there are a limited number of spots in each day, our services are very popular, and we want to make sure that as many clients as possible are able to get an appointment they want. When clients cancel with less than 24-hour’s notice or fail to show up, they have prevented other clients from taking that particular appointment spot.

Privacy Policy

OATS Tanning Service takes great consideration of the privacy of our clients. We will never share, sell or distribute a client’s personal information provided by the client. All information obtained by OATS will be kept strictly confidential.

Refund/Return Policy

Packages

I understand that all spray tanning packages involving multiple sprayings expire after the specified number of days after the date of purchase. Sessions within the package must be used within the specified time without exception. Services are non-refundable and non-transferable.

Products

We do not offer refunds on product purchases, but you may exchange the product within 7 days of purchase if you are not satisfied for any reason. Customers are responsible for their own shipping costs, which are not refundable.

Terms/Conditions

For best results, we recommend two(2) sessions within seven (7) days to develop your desired color. Maintaining your color is possible with subsequent visits every five (5) to ten (10) days. Healthy and hydrated skin will hold results longer and achieve results faster.

For best results wait eight (8) to sixteen (16) hours after airbrushing before showering.
For best results please refer to your preparation and maintenance guide given to you by an OATS technician or you may also find it online www.LoveOATS.com. One treatment may last seven (7) to fourteen (14) days with proper care.

Purchase Policy

Packages

I understand that all spray tanning packages involving multiple sprayings expire after the specified number of days after the date of purchase. Sessions within the package must be used within the specified time without exception. Packages are non-refundable and non-transferable.

Products

We have an exchange policy for products returned within 7 days of purchase if you are not satisfied for any reason. No refunds. Customers are responsible for their own shipping costs, which are not refundable.

Liability Waiver

  • An airbrush tan, like any self-tanning products will not protect your skin from burning in the natural sun or in a UV tanning bed. Please take proper precautions when exposed to UV light.
  • The initial bronzers in the airbrush tanning solution may transfer to clothing or fabric. The bronzers are water-soluble and will wash out most fabrics.
  • The solution is not considered harmful in the minimal amounts that may be inhaled in a normal spray tanning session. All components of the airbrush tanning solution have been safely used in cosmetic and nutritional products for decades and have been proven safe for the skin. If you have had adverse effects utilizing self-tanning products or moisturizers in the past, please discuss spray tanning with your physician prior to your treatment.
  • I understand and release any/all responsibility from OATS and its technician if I use products or other self-tanners to alter the color of my tan after treatment.
  • I hereby release any and all liability from OATS if I have any reaction with the airbrush tanning solutions and products.
  • Services are strictly professional. I hereby agree that I shall not harass, assault, physically contact otherwise conduct myself in any manner as to threaten or disturb the OATS technician whether sexually, physically, emotionally, or otherwise. In the event I act unprofessional or less than civilly, I understand that the OATS technician will terminate services. I understand that OATS may pursue any and all legal remedies to protect OATS technicians.
  • If you have a history of asthma or other respiratory or medical conditions that could be aggravated by the use of the airbrush system, please consult your physician before proceeding. Please inform your tanning technician of any past allergic reaction to DHA products or other medical concerns.
  • I understand and agree to comply with all instructions. I have been properly instructed prior to my airbrush session. I am using these services at my own risk. I hereby authorize and direct OATS technicians to perform such tanning procedures as may be deemed necessary or advisable. I have provided OATS technicians with the above information required. I acknowledge that the results of airbrush tanning do vary and that no guarantees of specific results are offered or implied. I hereby relieve this establishment, as well as the airbrush technician, and hold them harmless from any liability involving in the use of the tanning process. OATS and its agents, employees or technicians are not liable for any injury to persons or property or the loss or theft of any personal property.